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E-veikala lietošanas noteikumi

1. General provisions

1.1. The terms and conditions of the online store apply to purchasers who use the shopping environment www.nobananas.eu (hereinafter referred to as the online store) and purchase goods from the online store. The party to the sales agreement is Get Fresh Estonia OÜ, registry code 12533428, located in Tallinn, Lasnamäe district, Peterburi tee 88a (hereinafter ‘NoBananas’ or the ‘seller’). A purchaser is a person who wishes to purchase goods from NoBananas and has the necessary legal capacity to make a purchase.

1.2. When making a purchase, the purchaser confirms that they have read the terms and conditions below and the processing terms of personal data in NoBananas and understands that when using the online store, the conditions apply automatically to them. NoBananas is the personal data controller. NoBananas transmits personal data which are necessary for making payments to the data processor Maksekeskus AS.

1.3. It is possible to buy goods from the NoBananas online store only by a person whose delivery area is in the following locations:

  • Tallinn + vicinity;
  • Tartu + vicinity;
  • Pärnu + vicinity;
  • Narva + vicinity;
  • Jõhvi + vicinity;
  • Sillamäe + vicinity;
  • Rakvere + vicinity

1.4. NoBananas reserves the right to change these terms and conditions by notifying about the changes at the www.nobananas.eu website. The conditions applicable to the purchase apply to the purchaser.

1.5 NoBananas online store photos, texts and works are copyrighted by NoBananas or its partners.

1.6. Online store’s customer service contact information: telephone +372 5851 6487 and e-mail

2. Prices and goods

2.1. Online store prices are indicated in euros and include 20% VAT. The published prices are valid at the time of purchase.

2.2. The goods prices indicated in the online store include the shipping cost.

2.3. Product images are for illustrative purposes only.

2.4. When assembling the goods, the price of the weighed goods is calculated according to the quantity (weight) of the goods specified by the purchaser. If the actual weight of the weighed goods exceeds what is specified in the purchaser’s order, the purchaser does not have to pay extra for it. If the weight of the delivered goods is less than the weight of the ordered goods, the difference between the paid and the actual price will be returned to the purchaser’s bank account from which the goods have been paid for or which is related to the debit or credit card used to pay for the goods, no later than within 7 (seven) working days after the delivery of the goods..

2.5. If the goods ordered by the purchaser are temporarily absent from the assortment and/or it is not possible to complete the order according to the ordered quantity, the seller has the right to replace the goods with equivalent ones, notifying the purchaser before final ordering. If the sale price of the replacement goods is lower than the price of the goods ordered by the purchaser, the seller shall return the difference between the sale price of the goods and the replacement goods to the purchaser within 7 (seven) working days after delivery of the goods. If the selling price of the replacement goods is higher than that ordered by the purchaser, then the difference between the selling price of the goods and the replacement goods is not payable by the purchaser.

3. Execution and payment of the order

3.1. To place an order, the purchaser must select suitable goods in the online store and place an order. The minimum cost of the order is 20 euros

3.2. Then the purchaser must select the place of execution of the order from the drop-down menu.

3.3. To confirm the order, the purchaser must click on the bank link through which they wish to pay for the selected goods. The bank link service is provided by Maksekeskus AS (maksekeskus.ee). The purchaser may pay via bank links (Swedbank, SEB, Luminor, LHV, Pocopay, Coop Pank) or by credit card (Maestro, Visa, Mastercard).

3.4. After payment of the purchase in the payment environment, an order confirmation will be sent to the e-mail address indicated by the purchaser. By sending an order confirmation to the purchaser’s e-mail address, the sales agreement is considered to be concluded.

3.5. NoBananas has the right to refuse to sell goods if the price or characteristics of the goods do not correspond to reality due to human error or technical problems in the system

4. Delivery of goods

4.1. Seller shall deliver the goods to the purchaser in the following locations:

  • Tallinn + vicinity;
  • Tartu + vicinity;
  • Pärnu + vicinity;
  • Narva + vicinity;
  • Jõhvi + vicinity;
  • Sillamäe + vicinity;
  • Rakvere + vicinity.

The exact delivery area of the goods is published on the www.nobananas.ee website.

4.2. All purchases made before 20:00 will be delivered on the same day until 22:00. Purchases made after 20:00 to 00:00 will be delivered the next day.

4.3. Before reaching the purchaser’s location, the seller will contact the purchaser by telephone, coordinating the exact time of delivery.

4.4. If the purchaser does not answer the phone and/or does not guarantee the receipt of the goods when the seller first arrives at the purchaser’s location or the seller is unable to deliver the purchased goods to the purchaser at another agreed upon time, the seller has the right not to deliver the goods to the purchaser. In this case, the purchaser shall pay the seller the transport fee for the order in the amount of 5 (including VAT) euros, even if the free transport offer was valid at the time of the order.

The purchase amount, from which the transport fee of the order in the amount of on euros has been deducted, shall be returned by the seller to the purchaser’s bank account within 7 (seven) working days from the agreed delivery date.

4.5. If the seller fails to deliver the goods within the period specified in the order due to any circumstance arising from the seller, the seller shall immediately notify the purchaser thereof using the contact information provided in the order. The seller and the purchaser shall agree on a new delivery period. If the seller and the purchaser fail to agree on a new delivery time, the purchaser and the seller shall consider the sales agreement for a specific order terminated and the seller shall return the purchase amount to the purchaser within 7 (seven) days from the delivery date specified in the order.

4.6. Upon delivering the order from the seller to the purchaser, the purchaser undertakes to check the conformity and quality of the delivered goods. The purchaser undertakes to indicate the non-conformities with the order on the delivery note, which remains with the seller. Otherwise, the transfer shall be deemed to have been completed.

4.7. The risk of damage or loss of the goods passes to the purchaser upon receipt of the goods.

5. Withdrawal from the agreement

5.1. The purchaser has the right to withdraw from the sales agreement entered into in the online store and return the goods purchased from the online store within 14 (fourteen) days. The withdrawal period ends after 14 (fourteen) days from the date of the goods coming into the physical possession of the purchaser. In order to withdraw from the sales agreement and return the goods, the purchaser must submit a reasoned withdrawal application and send it by e-mail to .

5.2. The right of withdrawal does not apply to goods (such as berries, fruits, etc.) which deteriorate or perish rapidly and on delivery of goods in packaging which are not suitable for return for health or hygiene reasons and which were opened after delivery.

5.3. The purchaser must return the goods specified in the withdrawal application no later than within 14 (fourteen) days of the submission of the withdrawal application. Goods (except goods not subject to the right of withdrawal) can be returned or sent by courier to: Peterburi tee 88a, Tallinn.

5.4. In the case of exercising the right of withdrawal, NoBananas will return to the purchaser all payments received from the purchaser, no later than 14 (fourteen) days from the day when NoBananas became aware of the purchaser’s decision to return the goods and the goods have been physically handed over to NoBananas. The cost of returning the goods is borne by the purchaser.

5.5. The returned goods must be free of defects, complete, in the original packaging and unused. If the returned goods, accompanying instructions and other documents and/or goods packaging have deteriorated due to circumstances for which the purchaser is responsible, NoBananas has the right to offset the decrease in the value of the goods with the amount paid by the purchaser.

6. Complaints, settlement of disputes and liability of parties

6.1. The subject of the NoBanana sales agreement is perishable goods. Therefore, when submitting complaints, please submit them no later than 4 (four) hours later by sending an e-mail to together with a description of the issue or call +372 58516487.

6.2. The purchaser has the right to contact the seller within 2 (two) months at the latest by sending an e-mail with the order number and a description of the problem to or by calling +372 5851 6487. NoBananas shall reply to the complaint in writing or in a format which can be reproduced in writing within 15 (fifteen) days.

6.3. If goods bought from NoBananas store have defects for which the seller is liable, the online store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the seller shall refund the purchaser for all costs incurred under the agreement of sale.

6.4. The parties shall be liable to each other for the damage caused by the breach of the conditions under the conditions and to the extent provided by law.

6.5. The purchaser is responsible to NoBananas for the accuracy of the information provided by them and the consequences thereof.

6.6. NoBananas shall not be liable for any damage or delay in delivery of the goods caused to the purchaser if this has been caused by the fact that NoBananas was unable to influence the occurrence and of which occurrence NoBananas did not anticipate and could not foresee (force majeure).

6.7. Disputes arising between the seller and the purchaser shall be resolved by the parties through negotiation. If the agreement is not reached, the purchaser has the right to apply to the Consumer Protection Board (Pronksi 12, Tallinn 10117, http://www.tarbijakaitseamet.ee) and the Consumer Disputes Committee (Pronksi 12, Tallinn 10117, http://www.k komisjon.ee) for the out-of-court settlement of disputes or to the Harju County Court.

6.8. In addition to the above, the European Union’s electronic environment for resolving complaints against e-merchants is the ODR (Online Dispute Resolution) platform at http://ec.europa.eu/odr